Comments on: Offer Great Customer Support For $19 http://task.fm/blog/2009/05/offer-great-customer-support-for-19/ The Blog of Task.fm Thu, 22 Jul 2010 18:50:12 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Sales Training Guy http://task.fm/blog/2009/05/offer-great-customer-support-for-19/comment-page-1/#comment-7506 Sales Training Guy Sat, 06 Mar 2010 06:37:33 +0000 http://task.fm/blog/?p=28#comment-7506 I like the way you are thinking. Especially in these tough economic times. However, I don't like depending on companies like google. I feel they already have too much information on my business, and that the last thing I would want to do is give them my customers information. Do you think I might be getting a tad paranoid? I like the way you are thinking. Especially in these tough economic times.

However, I don’t like depending on companies like google. I feel they already have too much information on my business, and that the last thing I would want to do is give them my customers information.

Do you think I might be getting a tad paranoid?

]]> By:   Weekly links roundup by Communications from DMN http://task.fm/blog/2009/05/offer-great-customer-support-for-19/comment-page-1/#comment-1052   Weekly links roundup by Communications from DMN Fri, 21 Aug 2009 09:39:15 +0000 http://task.fm/blog/?p=28#comment-1052 [...] to offer great customer support for [...] [...] to offer great customer support for [...]

]]> By: Track Your Success for under $10 | Task Blog http://task.fm/blog/2009/05/offer-great-customer-support-for-19/comment-page-1/#comment-48 Track Your Success for under $10 | Task Blog Thu, 04 Jun 2009 13:00:49 +0000 http://task.fm/blog/?p=28#comment-48 [...] Task.fm was bootstrapped.  This meant I didn’t have a huge amount of money to spend on expensive tools, software and infrastructure.   But that didn’t mean we had to skimp or go without.  This is a series of posts on the tools, software and tricks we used to save money but still maintain the same functionality of the big guys. Check out the previous post on Customer Support tools [...] [...] Task.fm was bootstrapped.  This meant I didn’t have a huge amount of money to spend on expensive tools, software and infrastructure.   But that didn’t mean we had to skimp or go without.  This is a series of posts on the tools, software and tricks we used to save money but still maintain the same functionality of the big guys. Check out the previous post on Customer Support tools [...]

]]> By: Anthony Feint http://task.fm/blog/2009/05/offer-great-customer-support-for-19/comment-page-1/#comment-6 Anthony Feint Sun, 24 May 2009 01:09:02 +0000 http://task.fm/blog/?p=28#comment-6 Yeah I looked at Helpspot - for us it wouldn't have been cheaper. I guess it depends on each company. Todd I agree with you on GS - its not perfect for non technical users. So I think the important thing is to offer alternatives - help desk, email etc. Yeah I looked at Helpspot – for us it wouldn’t have been cheaper. I guess it depends on each company.

Todd I agree with you on GS – its not perfect for non technical users. So I think the important thing is to offer alternatives – help desk, email etc.

]]> By: Todd http://task.fm/blog/2009/05/offer-great-customer-support-for-19/comment-page-1/#comment-5 Todd Sun, 24 May 2009 00:54:49 +0000 http://task.fm/blog/?p=28#comment-5 We use HelpSpot http://www.helpspot.com for customer service. It's cheaper than Zen long term and has done a great job so far. Not a bit fan of GS, doesn't seem like a great way to do customer support to me. Too much overlapping, too chaotic, I think it would be hard to send an average, non-technical user in there. We use HelpSpot http://www.helpspot.com for customer service. It’s cheaper than Zen long term and has done a great job so far.

Not a bit fan of GS, doesn’t seem like a great way to do customer support to me. Too much overlapping, too chaotic, I think it would be hard to send an average, non-technical user in there.

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